Last updated: 1 August 2025

The privacy policy (Privacy Policy) outlines how we use and manage your personal
information.

We are bound by the Australian Privacy Principles contained in the Commonwealth
Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles (APPs). Your
privacy and maintaining the confidentiality of your personal information is important
to us.

As we plan to ensure our Privacy Policy remains current, this policy is subject to
change. We may modify this policy at any time, in our sole discretion, and all
modifications will be effective immediately upon our posting of the modifications on
our website.

In this Privacy Policy, we, us or our means Reglow Pty Ltd ABN 59 649 574 336 and
its related entities.

What information do we collect?

We collect personal information when you provide information:

  • via our website, for example purchasing any our products and/or services or
    making an online booking for any of our services;
  • to one of our clinics, such as completing our consent forms and during treatment consultations; and
  • When giving feedback about your experience with us.

The types of personal information that we collect may include but is not limited to
your: 

  • Name;
  • E-mail address;
  • Residence address;
  • Phone number;
  • Date of birth;
  • Emergency contact details
  • subscriber status.

We may also ask you for other information at other times.

What additional information is collected about our customer?

In addition to the above information, we may collect the following sensitive
information (which includes health information):

  • photographs of you before and after your treatment;
  • file notes about your skin, your treatment, medical conditions and your leisure activities;
  • details of your medical history, including but not limited to imaging history, test results, medical conditions, treatments, allergies, medications and use of health services;
  • where relevant, family history and lifestyle information, which may include information about your occupation and genetic information; and
  • Your health service preferences.

We will only use sensitive information to provide our products and/or services to you,
and to market our products and/or services to you. This information will not be used
or disclosed for any other purpose without your consent, except where disclosure
may be required by law or is necessary to protect the rights or property of us, any
member of the public, or to lessen a serious threat to a person’s health or safety. For
the purpose of this Privacy Policy, sensitive information is a subset of personal
information.

Why do we collect personal information?

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.  We collect personal information so that we can:

  • understand your requirements and provide you with the appropriate product or
    service which includes assessing, diagnosing and treating a patient’s
    presenting issue or concern;
  • monitor the progress of our services to you and tailor the services to suit your
    needs;
  • set up, administer and manage our products and/or services;
  • gather and aggregate information for statistical, reporting and research
    purposes;
  •  perform tasks in connection with purchasing products provided to customers;
  • manage, train and develop our employees and representatives;
  • fulfil administrative, marketing (including direct marketing), promotional,
    planning and quality control purposes;
  • compile and maintain mailing lists derived from our websites;
  • manage complaints and disputes;
  • respond to inquiries; and
  • get a better understanding or you, your needs, your behaviours and how you interact with us, so we can engage in product and service research, development and manage the delivery of our services and/or products via the way we communicate with you.

You can choose not to provide certain information, but then you may not be able to take advantage of some or all of the features of our products and/or services.  It may
also inhibit us from personalising your products and/or services to suit your individual
needs.

How we handle your personal information?
We collect your personal information from you and, in some cases, from other
people or organisations.

We will use and disclose your personal information for the purposes we collected it
as well as for related purposes, where you would reasonably expect us to. To the
extent that we do share your personal information with a third party we would only do
so if that party has agreed to comply with our privacy standards as described in this
Privacy Policy.

We may disclose your personal information to and/or collect your personal
information from:

  • to government and regulatory bodies;
  • to your emergency contact in an emergency;
  • to any person or entity acting on our behalf;
  • to our professional advisors;
  • to other healthcare professionals, for the purpose of seeking a second opinion
    or a referral, where you have consented to obtaining the second opinion or
    the referral;
  • to review the services for the purpose of quality of our services;
  • to protect our copyright, trade marks and other legal rights;
  • to a purchaser or potential purchaser under an agreement to maintain
    confidentiality, where there is a change of control in one of our businesses
    (whether by merger, sale, or otherwise), or a sale or transfer of its assets;
    and/or
  • where disclosure is required by law.

Your personal information and our marketing practices

Every now and then, we might let you know – including via mail, SMS, email,
telephone or online – about news, special offers, products and/or services that you might be interested in. When you provide your personal information to us, you
consent to us using your personal information to directly market our products and/or
services to you.

You can contact us to update your direct marketing preferences at any time.  Where
we use or disclose your personal information for the purpose of direct marketing, we
will allow you to request not to receive direct marketing communications from us and
will comply with such a request within a reasonable time frame. You may request to
be removed from our marketing lists at any time by unsubscribing from the email or
SMS directly or by contacting us at info@reglowskin.com.

Using our website

We may collect information about how you access, use and interact with our website.
We do this by using a range of tools such as Google Analytics and cookies. This
information may include:

  • the location from which you have come to the site and the pages you have
    visited; and
  • technical data, which may include IP address, the types of devices you are
    using to access our website, device attributes, browser type, language and
    operating system.

A cookie is a small text file that our website may place on your device to store
information. We may use persistent cookies (which remain on your device even after
you close your browser) to store information that may speed up your use of our
website for any of your future visits to our website. We may also use session cookies
(which no longer remain after you end your browsing session) to help manage the
display and presentation of information on our website. You may refuse to use
cookies by selecting the appropriate settings on your browser. However, please note
that if you do this, you may not be able to use the full functionality of our website.

Where is my personal information stored?

We take all reasonable steps to keep secure personal information and to keep this
information accurate and up-to-date.

The personal information is stored on secure servers which may be operated by us
and/or by third-party storage providers if in digital format, or if in hardcopy format,
under the strict control of the clinic team.  In some cases, secure servers may be
located in Australia and/or may be overseas.

Our employees and data processors are obliged to respect the confidentiality of any
personal and/or sensitive information held by us.

We implement and maintain processes and security measures to protect personal
information which we hold from misuse, interference or loss, and from unauthorised
access, modification or disclosure.

We will also take reasonable steps to destroy or de-identify personal information
once we no longer require it for the purposes for which it was collected or for any
secondary purpose permitted under the APPs.

How to access and correct your personal information

You may access and request correction of your personal information that we hold
about you by contacting us. Please send full details of your request to
info@reglowskin.com.

We will respond to your requests to access or correct personal information in a
reasonable time and will take all reasonable steps to ensure that the personal
information we hold about you remains accurate and up to date.

Please note that there are some circumstances in which we are not required to give
you access to your personal information.

How to make a complaint

If you believe that we have breached your privacy rights in any way, or would like to
discuss any issues about our privacy policy, please contact info@reglowskin.com.

All such enquiries or complaints will be taken seriously and handled with impartiality
and discretion.  If you wish to submit a complaint, please provide us with all relevant
details such as the date and time of the incident or communication, the
circumstances surrounding the event and your concerns about what was said or
done.

We will endeavour to respond to you at all times promptly and to offer a practical
solution which is consistent with our legal obligations.

If you remain unsatisfied with the way in which we have handled a complaint or a
privacy issue, you may approach an independent advisor or contact the Office of the
Australian Information Commissioner (OAIC) (www.oaic.gov.au) for guidance on
alternative courses of action which may be available.

Security

We take reasonable measures to protect the security of the information transmitted
between browsers and our web server, including using firewalls, SSL encryption
technology and other security technologies where deemed appropriate us. To protect
your privacy, however, please do not use e-mail to communicate information you
wish to be kept strictly confidential. You acknowledge that any transmission of data
may be illegally intercepted and used by third parties. We shall not be responsible for
any interception of data transmitted to or from our web server.

Links

Our websites may contain links to other websites operated by third parties. We make no  representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third
party website.

Contact

If you have any questions, comments, requests or concerns, please contact us
at: info@reglowskin.com.

Changes

We reserve the right to review, amend, update and change this Privacy Policy from
time to time and for any reason, including to reflect our practices on how we handle
personal information or the types of personal information which we hold and our
statutory obligations. Any changes to this Privacy Policy will be published on our
website.